We turn to the internet for everything these days. Online shopping gives us a break from fighting crowds during big sales or driving a few hours to buy our favorite brand because there’s no local outlet. Blogs and forums help educate us by allowing others to share their knowledge online. Education, both formal and informal, is a critical part of improving your skills or climbing the ladder at work.
Many professions require diligence to stay on top of the current news and trends. Laws, rules, and methods change all the time, and you have to keep on top of these changes and innovations. If you’re an insurance adjuster, you already realize how vital continuing your education is, but you may struggle to find reliable sources.
We’ve compiled a list of 50 informative blogs and forums to help you find the information you need to stay on top of current rules and continue your education as an insurance adjuster. While most of this list is focused on medical claims adjusters, the information applies to anyone that needs to investigate a claim and make a decision on its validity.
Blogs for Insurance Claims Adjusters
Blogs are a great source of knowledge. They give anyone the ability to share their knowledge with their readers. Thanks to blogs you can gain insight and experience from others. You can learn how others approached a specific scenario and find out what mistakes they encountered which helps you avoid the mistakes and become more efficient.
This blog is an excellent resource for current adjusters and anyone that wants to become a claims adjuster. The company behind the blog shares their knowledge on everything from learning how to become a claims adjuster to updates on developing disasters from a claims adjuster’s point of view.
Three posts we like from AAN Adjusters:
- Great customer service plays an important role in insurance claims
- Becoming an insurance claims adjuster
- What’s New in Insurance Adjuster Technology
AdjusterPro’s blog is packed with helpful information for novice and veteran claims adjusters. You’ll find plenty of information on software, industry news, and becoming a claims adjuster. They also give you an inside look at some problems they’ve faced and tell you how to overcome or avoid them.
Three posts we like from AdjusterPro:
- How to Become an Insurance Claims Adjuster in 5 Steps
- Why Adjusters Should Get Their Home State License First
- Adjuster 101: Basics of Being An Insurance Adjuster
This blog is regularly updated with industry news and plenty of helpful advice. They cover everything from storm updates to safety and training. This is another blog that is an excellent resource for new and seasoned claims adjusters.
Three posts we like from AdjusterZone:
- Tax tips for independent adjusters
- Top 5 deployment checklist
- Using a smartphone for insurance adjusting
This blog is aimed at healthcare insurance providers rather than claims adjusters. However, it's full of industry news and may help you understand some of the issues you are confronted with while adjusting claims. It could help you understand why some things are necessary, while others can be avoided so you can explain it better to claimants.
Three posts we like from AHIP’s Blog:
- Don’t fix what isn’t broken
- 3 ways health insurance providers leverage data
- Health insurance providers take on telehealth
This blog focuses on health care risk management. Their goal is helping providers build a safe and trusted healthcare environment. Their content is diverse and covers many topics related to insurance and claims adjusting including book reviews and big data trends.
Three posts we like from AHIP’s Blog:
- Internal Medicine Malpractice Claims Study Reveals Most Common Claims
- Employee Health a Missing Ingredient in Safe Patient Handling
- A Health IT Novice’s Perspective on Big Data
Their blog is updated regularly and covers information that every claims adjuster, from disaster to medical, may find valuable and educational. You’ll find a lot of data on trends that pop up during some seasons or after a natural disaster.
Three posts we like from Aspen Claims’ Blog:
- Top Winter Insurance Claims in The United States
- Projected Weather and Catastrophe Claims in the United States for 2019
- Tips for Assisting Your Customer with Damage Claims
The organization behind this blog researches occupational health and safety to better understand the issues that people face when they try to return to work or find a pathway back to work after an injury. They produce an excellent newsletter that covers many topics claims adjusters may find valuable along with blog posts to help you learn and grow within the industry.
Three posts we like from IWH’s Blog:
- What research can do: Drawing on IWH’s Seven ‘Principles’ in return-to-work policies, practices
- Supervisors who react with support can help injured workers return to the job
- Family members play important but unacknowledged role in injury aftermath
This is a video blog with information for insurance providers, adjusters, and consumers. They examine many issues that affect how claimants deal with their health and recovery after an injury or illness. They also include information to help families and employers improve the lives of people trying to return to work or coping with a new disability. Most of their videos are on YouTube as well.
Three posts we like from IFEBP’s blog:
Most of this blog is centered on the claims market and helping insurance and providers, along with adjusters, understand it. You may find information on this blog helpful in ways you hadn’t imagined yet, like trend watches and projections, or basic information on how technology is providing new solutions for claims management and adjusting.
Three posts we like from AM Best’s blog:
Look to this blog for information on the business behind insurance along with data on new trends or seasonal trends in insurance claims. Many of the articles focus on insurance fraud and some exciting ways people tried to file a claim on a bogus injury or property damages.
Three posts we like from Business Insurance:
- Employee allegedly checks out on returning to work
- Deputy’s ATV adventure lands him in court
- The tooth hurts when it comes to declining pillow payments
Claims Journal watches trends in property and casualty claims for you. They analyze the data they find and compare it to the current state of the business side and the claims side of insurance. It doesn’t stop at trends, and you can find a lot of news related to insurance from data breaches to fraud. This is an excellent resource for anyone that wants to learn about the current state of insurance claims and in the future.
Three posts we like from Claims Journal:
- Watchdog Says FEMA Wrongly Released Survivors’ Personal Information
- Future of Claims: Customers Still Want Humans In Process—But Not Too Many
- Insurers and Others Urge Supreme Court to Limit Assignment of Benefits
This blog covers insurance industry news, but it offers a lot of articles that may help claims adjusters clear claims faster and understand the nature of some seasonal claims. You’ll find blog posts on a variety of topics that may affect how you handle claims from technology to psychology.
Three posts we like from Claims Pages:
- Technology Is Driving Down Claims Frequency In Workers’ Comp
- False Application Information Prompts Workers’ Compensation Death Benefit Lawsuit
- Insurer Pays $75,000 To Settle Disability Discrimination Lawsuit
FINEOS offers processing systems for insurance providers, and their blog contains a wealth of knowledge on the topic. However, the blog holds a lot of insight into processes and trends that may affect claims adjusters. They also provide regular posts that summarize seminars and webinars they attend along with their take on the information as they understand it.
Three posts we like from FINEOS:
- Claims Automation: Observations from the 2018 International Claims Association Conference
- Is Organ Donation Covered Under the Family and Medical Leave Act (FMLA)?
- Doomed to Repeat? Patterns in the Life Insurance Industry’s Long (& Peculiar) Relationship with Technology
The information on this blog covers a lot of topics that may not directly apply to insurance or claims adjusting, however, they offer some posts on artificial intelligence and business insights that may affect how claims get handled in the future. It’s worth checking out to see if the trends or predictions they highlight may affect you someday.
Three posts we like from Genpact:
- AI in insurance
- A better way to assess auto accident damage
- Cutting through the complexities of commercial property claims
This blog is a good place for novice claims adjusters to start gaining knowledge. That said, the blog posts may be useful to anyone that works in insurance claims. You can find insight into scheduling your time to anticipating seasonal claims due to bad weather along with some free training on a handful of topics.
Three posts we like from AI Path:
- Defining Your Strengths & Weaknesses
- Blend Repair Operation & Guidelines for Auto Damage Appraisers
- Stay Persistent – An Inspiring Letter from an Aspiring Independent Adjuster
This blog covers the business side of the insurance industry. It offers information to help almost anyone that works in insurance along with some articles that focus on other business topics that may affect you. For instance, we found articles on ransomware, fraud, human resources, and several other topics with an insurance industry spin on them.
Three posts we like from Insurance Business Magazine:
- Commercial insurance CEO allegedly stole thousands of dollars from clients
- Technology is driving down claims frequency in workers’ comp
- Brokers in the driving seat as carriers “tighten their belts” in commercial auto insurance
This is an excellent blog for anyone that wants to keep their thumb on the pulse of the insurance industry. It covers most topics from legislation to innovations in medical insurance. The blog combines a mix of insurance information with other factors as well, so you get to see how things outside of the industry may affect claims adjustment.
Three posts we like from Insurance News Net:
- Suit pits motorist against insurer, R.I. over redacted accident report
- Employee Engagement a Critical Component to Bottom Line at OneAmerica
- Insurance Department investigating cancellation of homeowners with failing foundations insurance policies
Updates to the content on this blog are a little sporadic but the information there is valuable, nonetheless. Most of the content is set up like a press release or white paper, and you get them as a PDF when you click a link. The dates on the content go back to 2006, so they’ve been doing their research for quite a while. You may have to click additional links to get from a press release to the actual study or article.
Three posts we like from the Insurance Research Council:
- New Study Finds That Auto Injury Claim Severity Pushes Insurance Costs Higher
- Growing Number of Consumers Favor Digital Methods to Accomplish Key Insurance Tasks
- One in Eight Drivers Uninsured
This blog focuses on risk management and helping people expand their careers in the field. The blog is set up so that you can jump straight to the content you want instead of sifting or searching through hundreds of articles. That’s a great feature all blogs need but most lack.
Three posts we like from IRMI:
- Who Should Form a Captive?
- Workers Compensation Issues To Watch in 2019
- Becoming a Great Risk Manager
This is technically a journal rather than a blog, so you’ll need to find journals with the information you’re seeking. However, the journals come packed with information that affects every aspect of medical insurance. It’s published quarterly, so expect to find large volumes of data to sift through to find what you need. You may need to subscribe to read some of the content.
Three posts we like from the Journal of Insurance Medicine:
- The Vanishing Art of Medical Underwriting
- 2014 CRL Blood Pressure Study of Life Insurance Applicants
- T-Tests: The BMI Study Continues
This is another journal which may require you so subscribe, for a fee, before you can read some of the content. However, they offer a lot of the content for free or in exchange for joining their email list. The content within the journal covers a wide range of topics that directly relate to risk management and insurance from studies on car drivers to white papers on corporate health.
Three posts we like from the JRI:
- Book excerpt: Claims Denials
- Why Do Firms Use Insurance to Fund Worker Health Benefits?
- Postclaim underwriting and the verification of insured information: evidence from the life insurance industry
This blog focuses on topics that affect women in the insurance industry as its primary theme. However, a lot of the information in the posts may be valuable to anyone that wants to learn and grow within the insurance industry. The content is a mix of blog posts and downloadable PDFs.
Three posts we like from LeadHER:
- Practice Management at Work for You
- What Really Happens Without Insurance?
- Ignoring Long-Term Care Won’t Make It Go Away
Unlike Lexis Nexis Risk Solutions blog below, this blog has a more traditional blog style. It’s less marketing based and more about industry news and trends. Some of the links on their blog bleed over to the site below, and it sends some traffic back as well. However, both websites contain different information claims adjusters may find useful. Check them both out.
Three links we like from LexisNexis Insurance Insights:
- Disrupting fire risk underwriting with a data-driven solution
- The Future of Claims―Balancing Automation and Empathy
- Insurance Reimagined – Transforming the Claims Process
This blog is filled with information and studies that explore trends in risk management and insurance along with some helpful insight for novice and veteran claims adjusters. Some of the content is served as a blog post while other pieces may be a downloadable PDF. You’ll find plenty of reading and some interesting white papers to help you learn. You may need to subscribe to view all the information.
Three posts we like from LexisNexis Risk Solutions:
- Newsletter: The Informed Insurer
- Report: A Time of Change in Small Commercial Insurance
- Video: A Better Solution for Evolving Customer Expectations
Much of this blog is centered around things going on internally at NAIFA. However, if you use the search feature, you may find topics that interest or answer questions for you. It’s worth a look if you’re curious about NAIFA or if you don’t mind digging a little for quality information.
Three posts we like from NAIFA:
- Insurance Department Fines Company $152,000
- Securing America's Financial Future
- C. Is First to Plan to Remove, Retrofit Flood-Prone Buildings
This blog is a news aggregator that feeds you industry news from multiple sources. While not a blog in the true sense of the word, you may find this newswire a valuable resource for finding and keeping up with insurance industry news.
Three posts we like from NAIC:
- Simplifying the Complications of Disability Insurance
- About one-fourth of private long-term care insurance claims begin and end in assisted living
- Many Hospitals Charge Double or Even Triple What Medicare Would Pay
This blog contains insurance industry news as well as some jumping off points to take you to other news related to insurance. Much of the content is collected from other blogs and news agencies, but NOLHGA also makes their document archive available as well.
Three posts we like from NOLHGA:
- Regulators Aim to Make Troubled Insurers Work Better
- Consumer Protection Comparison: The Federal Pension System and the State Insurance System
- Guaranty System to Provide Safety Net for Policyholders of Penn Treaty/American Network
NAPIA’s blog offers information tailored to public insurance adjusters although the data applies to claims adjusters across the industry. It offers news and industry research data collected from a variety of sources, including some they produce in-house.
Three posts we like from NAPIA:
- Alabama and Georgia Departments Assist Tornado Victims
- Report Shows Hiring a Public Adjuster Can Lead to Better Results
- Oklahoma to Require CE for Flood
PRIMA provides education and risk management resources for risk managers. Their blog is a reflection of the services they provide, so the content is mostly about risk management and educating risk managers. They also produce some podcasts and other audio on topics that relate to risk management.
Three posts we like from PRIMA:
- Critical steps to designing an effective project insurance program
- Addressing Unemployment Claim Exposures: The Risk Management Perspective
- How public insurers & pools can positively influence police operations
This blog goes far beyond covering risk management and the insurance industry. You can break down the content by category to easily find what you need. The link we provided is for the insurance category, but you may want to explore the other categories based on your specific role in the industry. The content is a mix of other posts, journal content, and downloadable PDFs.
Three posts we like from RIMS:
- A Measured Approach to Managing Risk from Third-Party Bodily Injury Claims
- The Looming Long-Tail Risk of E-Cigarettes
- Can Blockchain Improve Insurance?
Most of the content on this site is journal content and may require a fee or subscription to access. However, some of it is free, and each post offers an abstract so that you can see what you're getting without blindly paying for content.
Three posts we like from Risk Management and Insurance Review:
- The National Flood Insurance Program: Is It Financially Sound?
- What Do We Know About Annuitization Decisions?
- Two New Developments Hold Promise for the Private Flood Insurance Market
Some of this blog focuses on marketing Safety National, but it still contains a good deal of information for anyone working with claims. Some of the content is collected from other websites, so this blog also plays a secondary role as a portal to other valuable content. Be prepared to give up your email address to view some of the material.
Three posts we like from safety National’s Blog:
- Workers’ Comp Issues to Watch in 2019
- Impact of Natural Disasters on Risk Management
- Trends Identified in Large Work Comp Losses: A Carrier’s Perspective
Schedule It helps companies automate claim adjustment scheduling and improve productivity and efficiency. Their blog is a mix of marketing their services along with industry news and helpful tips on claims adjusting. The blog is broken up into categories so that you can get to the information you need quickly.
Three posts we like from Schedule Its Blog:
- 16 States That Do NOT Require An Adjuster License
- 3 Ways Independent Adjusters Survive First Deployments
- 7 Ways Self Employed Or 1099 Independent Adjusters Can Qualify For Mortgages
This is a professional journal, and most of the content is behind a paywall. However, some professional organizations and software packages come with free access to this journal. Check with any organizations you belong or products you have to see if it’s included. The content is hosted by the Wiley Online Library which hosts content for several insurance-related journals as well.
Three posts we like from the Society for Risk Analysis:
- Advances in Risk Analysis with Big Data
- Analysis of Traffic Crashes Involving Pedestrians Using Big Data: Investigation of Contributing Factors and Identification of Hotspots
- Satellite Data and Machine Learning for Weather Risk Management and Food Security
This is more of an online newsletter than a blog, although the difference is debatable. You’ll have to sign up to read some of the content or join the ICA for others. The material covers a wide range of things that may interest claims adjusters along with anyone that works in risk management and insurance.
Three posts we like from The IQ:
- Building Claimant Self-Efficacy to Improve Return-to-Work Outcomes
- Alternative Therapy For Chronic Pain
- Trend Spotlight: Working Through "Own Occupation" Claims
This blog covers a lot of topics from planning for your future to insurance news. You’ll find posts on industry trends along with data to help you anticipate heavy and light workloads. This is a blog we recommend you regularly visit to stay up to date on critical news for professionals working in the insurance industry.
Three posts we like from ThinkAdvisor:
- How Advisors Can Avoid Getting Stuck with Dinner Checks
- More Doctors Sign Up for Telemedicine Gigs
- 9 Long-Term Care Insurance Claim Whisperer Secrets
This is an excellent resource for claims adjusters. Some of the posts lead into a marketing funnel for Virtual Claims Adjuster, but the blog isn’t littered with marketing posts. There’s plenty of great information on claims adjusting from getting started as an adjuster to solving problems many adjusters face all the time.
Three posts we like from Virtual Claims Adjuster:
- How to handle insurance claims with ease
- Build or buy? The hidden costs of claims management
- Online claims management software 101
This is another section of the International Foundation of Employee Benefits Plans’ website. This blog focuses on employee benefits including those related to claims.
Three posts we like from WORD on Benefits Blog:
- 17 Ways Employers Are Combating Prescription Drug Costs
- Four Steps Required Prior to ACA E-Filing
- Top 5 Ways Employers Are Controlling Health Care Costs
This blog made LexisNexis’ list of top 25 blogs for five years in a row beginning in 2010. The content on the blog dates back to 2003. Since the blog is regularly updated and new content is added, there’s a wealth of information here for anyone that wants to dig deeper into all aspects of workers’ compensation.
Three posts we like from the Workers' Comp Insider:
- What Price Life?
- What Price Life? Part Two
- Low Wage Workers Pay More For Health Care Than High Wage Workers
This blog focuses on the legal side of workers’ compensation claims and insurance. Most of the blog’s editors are attorneys as well. It’s an excellent resource for anyone that wants to learn more about the legal side of workers’ compensation claims.
Three posts we like from the Workers' Compensation Law Prof Blog:
- More Challenges in Workers’ Compensation Teaching: Permanent Partial Disability
- The (Latest) Big Uber Settlement and Teaching Employee Status to Workers’ Compensation Students
- A Few Remarks on Workers’ Compensation and “Medicare for All”
This is another blog that focuses on workers’ compensation from injury to return to work. The blog contains information on many things from understanding workers’ compensation to setting up programs to help injured employees get through the claims process.
Three posts we like from the Workers Compensation Research Institute:
- Conference Session - Unions and Management: Creating a Successful Return-to-Work Program
- Do Higher Deductibles in Group Health Plans Increase Injured Workers’ Propensity to File for Workers’ Compensation?
- Comparing Outcomes for Injured Workers, 2017 Interviews
This blog covers workers’ compensation and ways insurance companies and employers can improve safety or help employees through the claims process. It doesn’t matter if you’re a veteran or novice adjuster, you’ll learn something from this blog.
Three posts we like from WorkersCompensation.com:
- 5 Considerations For Effective Safety Program Incentives
- Expert Use Best Practices to Protect Patients, Healthcare Workers from Opioid Effects
- Medical Marijuana: Three Things You Must Consider
This blog is written by the CEO, Robert Wilson, of Workerscompensation.com. It’s described on the website as thoughts, ramblings, and observations “From Bob’s Cluttered Desk.” Catchy title aside, the information is excellent, and it has something for anyone that is working in workers’ compensation insurance and claims.
Three posts we like from Bob’s Cluttered Desk:
- Fatal News Is a Kick in the Groin for Telehealth
- What is Disability, Really?
- Should Legislative Reform Be Left Only to Attorneys?
The author of this blog has practiced workers’ compensation and disability law since 1979, so the information on the blog is a condensed version of his experience and wisdom. This blog gives anyone that works as a workers’ compensation claims adjuster some insight into the legal side of claims from the perspective of an attorney.
Three posts we like from WorkersCompZone:
Forums for Insurance Claims Adjusters
Forums add another layer of education to the web because they allow you to post questions online for others to answer. People that work in the same industry often use forums to share knowledge and get advice. The flow of knowledge works both ways because you can add your answers to questions as well.
This forum is broken up into sections for most types of insurance from auto to life. The users on the forum are very active. Any questions you post will probably get an answer rather quickly. It may also provide some networking opportunities if you’re an active user and answer questions as well.
Three posts we like from AMPM’s forums:
- Bankruptcy Impact On Agent!
- My painful experience with PreLicenseTraining.com
- Can a convicted felon get a license to sell insurance?
This is another forum by AMPM that covers company and specialty insurance. You can find advice on many things here from choosing software to networking. Some of the posts are from consumers looking for information, but you can find some excellent conversations throughout the forum for insurance professionals.
Three posts we like from AMPM Insure Company & Specialty Insurance Forum:
- Cost of Specialty Insurance Leads
- How many times can an insurance company reprocess a claim?
- Slip and Fall Injury Determining whose fault it is
This forum from AMPM is mostly questions from consumers. You may find some conversations and questions from claims adjusters, but most of the chatter is someone seeking help on a personal claim. This provides an opportunity for you to engage with consumers and get some insight into how they feel about some aspects of the business. Knowing your customers is an integral part of any business.
Three posts we like from the AMPM Insure Disability Insurance Forum:
- What does underwriting mean in insurance?
- Can I receive unemployment benefits after disability?
- You Probably Need More Disability Insurance Than You Think
This AMPM forum focuses on health insurance. You’ll find thousands of posts here ranging from questions from consumers to calls for advice from claims adjusters. Forums are an excellent way to connect with other people that may be experiencing the same issues you are or have the same questions.
Three posts we like from the AMPM Insure Health Insurance Forum:
- Is vaping considered as smoking by insurance companies?
- Should I speak with the adjuster supervisor?
- Do I need to get Medicare if I have insurance from my job?
Insurance forums is unique among forums because it offers blog posts along with the traditional forum format. You can connect with other professionals or talk to consumers that may have questions about insurance.
Three posts we like from Insurance Forums:
- CMS finalizes New Medicare Card distribution ahead of deadline, accelerating fight against Medicare fraud
- Unsubsidized health insurance consumers turning to short-term coverage, new report finds
- 4 trends to expect in the health insurance market
This forum is active and populated by insurance professionals and consumers. Like the other forums we profiled, this is an excellent place to ask questions of your peers or answers questions from consumers. There’s a lot of information here for newcomers to the insurance industry as well.
Three posts we like from The Adjuster’s Forum:
- New estimator here
- Change of Profession? (experienced large loss and cat adjuster)
- Be a Better Adjuster; Take Better Photos
Blogs and forums are excellent ways to connect with your peers and find advice. They also offer a view of the industry you may not otherwise see. Instead of spending a lot of time analyzing data and trends, you can probably find the information you need online. These blogs and forums are excellent places to begin your search.
